Rights of Service Users

The service respects the rights of clients to:

• Be treated with respect, dignity, and courtesy at all times and in all situations.

• Receive a service that is free from racism and discrimination.

• Receive high-quality services.

• Be assured of the confidentiality of the service within ethical and legal boundaries.

• Receive the service of an interpreter when appropriate notice is provided.

• Be provided with the qualification and professional status of the therapist.

• Be involved in and be responsible for their decision-making and receive encouragement from the therapist to do this.

• Have access to current, accurate and concise information.

• Lodge a complaint about any concerns or grievances in relation to services received and to have their complaint dealt with fairly, promptly, and confidentially.