Payment Terms

Payment for individuals

Onsite appointments can be paid via Visa, Mastercard or debit cards, at the end of the appointment.

Credit/debit card details are not stored by the service so client must be present to pay by card.

If client is unable to pay via card, an invoice will be issued immediately after the appointment and payment can be made via direct credit into business bank account.

Telephone and Telehealth Video appointments will be emailed an invoice directly following the appointment and payment can be made via direct credit into business bank account.

A tax invoice for all appointments will be emailed to clients following receipt of payment. Payment terms are seven days.

Payment for Corporate-Government-Not for Profit Sector

Invoices will be emailed within 3 days of service delivery. Tax invoices will be emailed following receipt of payment.

Payment terms are seven days.

***MEDICARE REBATES ARE NOT AVAILABLE***

Late Cancellation and No-show policy

Providing at least 24 hours’ notice to cancel or reschedule appointments helps us to keep session costs down, maximises our availability to clients and minimises lost therapy time.

  • Cancellations or rescheduled appointments, with less than 24 hours’ notice may incur a $100 fee.

  • Missed appointments, without any notice may incur the full fee.

  • Fees will have to be paid before further appointments are booked or attended.

  • Payment of full fee is still required if you arrive late for an appointment.